It's everything we promise and more: a CWU member's story
Paul White, a CWU member who works at the New Cross delivery office had owned his car for less than a week when it was run into by a delivery lorry whilst the car was parked outside his home:
"The delivery lorry drove off after hitting my car but fortunately there was a witness to the incident. Like anyone would, I rang my insurers first but they didn't provide any useful help. "
Paul explained that his insurers referred him onto the organisation they use for handling motor claims.
"I kept being told that I needed to obtain two quotes for the cost of repairing the damage to my car, but I couldn't drive it because of the damage caused to it by that lorry. They didn't contact the witness either despite my having supplied the witness details. "
Clearly unhappy at the service of his insurer, Paul sought the assistance of his CWU Union Rep, who had heard about the problems:
"He advised me to call the CWU Road Traffic Accident Helpline, which I did. "
With this one phone call to the Helpline things really started moving, said Paul:
"I was supplied with a very smart replacement vehicle, just like mine only newer. Everyone at the New Cross delivery office was really impressed! "
The trouble Paul had had in getting his insurer to contact the witness was also sorted:
"The CWU Road Traffic Accident Helpline made all the phone calls including to the lorry's insurers, arranging and managing the repairs to my car, with which I'm very happy. The lorry's insurers were very difficult so it took two months for everything to be sorted out, but this was not a problem for me as during all this time I had the use of the very nice replacement vehicle right up until I collected my repaired car."
Back at the wheel of his own vehicle, Paul explained how he didn't know what he would have done without the assistance of the CWU Road Traffic Accident Helpline.
"It's a great service and I would recommend that any of my fellow CWU members and their families contact them to take up a membership; you never know when you might need it! "
Although Mr White contacted his insurers first, CWU Road Traffic Accident Helpline members do not need to do this. The service covers everything including reporting the accident to members' own insurers as well as contacting the other driver, their insurers and any witnesses.
We look forward to welcoming you as a new member and to being of valuable service to you and your family for years to come.
Click here to join for FREE
Our sincere thanks to Mr White for his kind testimonial and for allowing us to reproduce it here.
Paul White, a CWU member who works at the New Cross delivery office had owned his car for less than a week when it was run into by a delivery lorry whilst the car was parked outside his home:
"The delivery lorry drove off after hitting my car but fortunately there was a witness to the incident. Like anyone would, I rang my insurers first but they didn't provide any useful help. "
Paul explained that his insurers referred him onto the organisation they use for handling motor claims.
"I kept being told that I needed to obtain two quotes for the cost of repairing the damage to my car, but I couldn't drive it because of the damage caused to it by that lorry. They didn't contact the witness either despite my having supplied the witness details. "
Clearly unhappy at the service of his insurer, Paul sought the assistance of his CWU Union Rep, who had heard about the problems:
"He advised me to call the CWU Road Traffic Accident Helpline, which I did. "
With this one phone call to the Helpline things really started moving, said Paul:
"I was supplied with a very smart replacement vehicle, just like mine only newer. Everyone at the New Cross delivery office was really impressed! "
The trouble Paul had had in getting his insurer to contact the witness was also sorted:
"The CWU Road Traffic Accident Helpline made all the phone calls including to the lorry's insurers, arranging and managing the repairs to my car, with which I'm very happy. The lorry's insurers were very difficult so it took two months for everything to be sorted out, but this was not a problem for me as during all this time I had the use of the very nice replacement vehicle right up until I collected my repaired car."
Back at the wheel of his own vehicle, Paul explained how he didn't know what he would have done without the assistance of the CWU Road Traffic Accident Helpline.
"It's a great service and I would recommend that any of my fellow CWU members and their families contact them to take up a membership; you never know when you might need it! "
Although Mr White contacted his insurers first, CWU Road Traffic Accident Helpline members do not need to do this. The service covers everything including reporting the accident to members' own insurers as well as contacting the other driver, their insurers and any witnesses.
We look forward to welcoming you as a new member and to being of valuable service to you and your family for years to come.
Click here to join for FREE
Our sincere thanks to Mr White for his kind testimonial and for allowing us to reproduce it here.